FAQ

SHIPPING + RETURNS

 

I can't wait to use my KAIKE products!  When will they arrive?

Each #pieceofkaike is handmade in small batches, and at peak times made to order.  Because of this, most orders will ship within 2-5 business days, excluding holidays. An email with tracking information will be sent once your order is sent out.  You will be notified via email if they are any delays in fulfilling your order.

Is shipping included in my order?

All orders over $50 are eligible for FREE shipping within the continental US via USPS.  

Do you ship outside the U.S?

At this time, we only ship within the continental US.  

Do you provide tracking for packages?

Absolutely.  Tracking information will be provided via email once your order ships.  Please allow at least 24 hours 

I've placed my order.  Now what?

After checkout, you will receive an order confirmation email, which includes a link to access your order status page. From the order status page you are able to:
• Check the status of your shipment
• Re-order products
• See real-time updates on the location of your shipment

What do I do if I never receive my package?

Your tracking number will provide a date of delivery. If your order is not received within a day or two of your estimated delivery date, please contact us so that we may investigate. Please note that we are not responsible for any delays caused by the shipping carrier, however, we will work diligently resolve any issues we can.

What if my package comes damaged?

If your package arrives damaged, please contact us immediately at hello@shopkaike.com.  

Will I be charged sales tax? 

Orders placed and shipped to an address within the state of Illinois will be charged 7% sales tax.

 

RETURNS + EXCHANGES

 

Can I exchange my order?

Due to the handmade and perishable nature of our products, we are unable to accept exchanges.

Does KAIKE accept returns?

We hope you fall in love with your piece of KAIKE. If that's not the case, we will do all we can to turn that frown upside down.

For any issues related to your order, or for any product that arrives to you damaged, please contact us within 7 days of receipt of your order for instructions on returning your product.

You will be responsible for paying any return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable), less any applied discounts, will be deducted from your refund

When returning your product(s), please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

PRESS & BRAND PARTNERSHIPS


I’m a journalist, media outlet or beauty writer interested in writing about KAIKE and/or Keli Smith. Who do I contact?

We’re glad you asked! For all media inquiries and features about us or our founder, please email us at hello@shopkaike.com

I have an upcoming event and would love for KAIKE to be a sponsor. Who do I speak to?

We love a sweet partnership! Please visit bit.ly/kaikesponsorship to complete our sponsorship application.

Note: Due to the overwhelming amount of inquiries, please allow up to one week for us to review your request. Should it be a good fit, we’ll be in touch. We do review all requests that come in!

I am KAIKE’s #1 fan! How do I sprinkle the love across social media? Do you have an affiliate program?

We heart all of our fans! Outside of letting the world know how amazing KAIKE is by tagging us (@shopkaike) and hashtagging #pieceofkaike on social media, we are currently planning a re-launch of our ambassador program. Stay tuned!


STOCKISTS


I’m interested in carrying KAIKE products in my online or brick + mortar store.  Who do I speak to?

Sweet!  We’d love to chat. Click HERE to complete our short wholesale application.  Upon review of your application, we will respond within 5-7 business days with additional information on becoming our newest stockist.



MISCELLANEOUS


I have more questions. Who do I contact?

You have questions, we've got answers! Email us at hello@shopkaike.com and we’ll get back to you within 24 hours, Monday-Friday.