FAQ

SHIPPING + RETURNS 

I've placed my order.  Now what?

Due to the handmade nature of our products, please allow 2-5 days for processing of your order.

After checkout, you will receive an order confirmation, which includes a link to access your order status page. From the order status page you are able to:
• Check the status of your shipment
• Re-order products
• See real-time updates on the location of your shipment

Is shipping included in my order?

All orders over $50 are eligible for FREE shipping within the continental US via USPS.  

Do you ship outside the U.S?

At this time, we only ship within the continental US.  

 What do I do if I never receive my package?

Your tracking number will provide a date of delivery. If your order is not received within a day or two of your estimated delivery date, please contact us so that we may investigate. Please note that we are not responsible for any delays caused by the shipping carrier, however, we will work diligently resolve any issues we can.

What if my package comes damaged?

If your package arrives damaged, please contact us immediately at hello@shopkaike.com.  

Will I be charged sales tax? 

Orders placed and shipped to an address within the state of Illinois will be charged 7% sales tax.

 

RETURNS + EXCHANGES 

Can I exchange my order?

Due to the handmade and perishable nature of our products, we are unable to accept exchanges.

Does KAIKE accept returns?

We hope you enjoy your #pieceofkaike. If that's not the case, we will do all we can to turn that frown upside down.

We offer a 30-day return policy on all products. If you didn’t love a KAIKE product for any reason, please email us at hello@shopkaike.com with your order number in the subject line, and we’ll issue a replacement or full refund for returns requested within 30 days. While we're happy to refund or replace your product, we are unfortunately unable to refund shipping charges.

 

PRESS & BRAND PARTNERSHIPS

I’m a journalist, media outlet or beauty writer interested in writing about KAIKE and/or Keli Smith. Who do I contact?

We’re glad you asked! For all media inquiries and features about us or our founder, please email us at hello@shopkaike.com

I have an upcoming event and would love for KAIKE to be a sponsor. Who do I speak to?

We love a sweet partnership! Please visit bit.ly/kaikesponsorship to complete our sponsorship application.

Note: Due to the overwhelming amount of inquiries, please allow up to one week for us to review your request. Should it be a good fit, we’ll be in touch. We do review all requests that come in!

I am KAIKE’s #1 fan! How do I sprinkle the love across social media? Do you have an affiliate program?

We heart all of our fans! Outside of letting the world know how amazing KAIKE is by tagging us (@shopkaike) and hashtagging #pieceofkaike on social media, we are currently planning a re-launch of our ambassador program. Stay tuned!


STOCKISTS

I’m interested in carrying KAIKE products in my online or brick + mortar store.  Who do I speak to?

Sweet!  We’d love to chat. Click HERE for more information.  Upon submission and review of your application, we will respond with additional information on potentially becoming our newest stockist.



MISCELLANEOUS

I have more questions. Who do I contact?

You have questions, we've got answers! Email us at hello@shopkaike.com and we’ll get back to you within 24-48 hours, Monday-Friday.